Who we are?
Thank you for visiting our website which is operated by Herbs N Lather. We are committed to providing an exciting and safe online shopping experience as well as an elevated level of personal service synonymous with the Herbs N Lather. This commitment includes respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website (each a “Site”). The Sites and all functionality and features thereon are collectively referred to as the “Services”. This privacy policy also explains how Herbs N Lather may use and share your personal information, as well as your ability to control specific uses of it.
Q: What information does Herbs N Lather collect?
A: Herbs N Lather may collect information from or about you in the following ways:
From Herbs N Lather’s Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletters, or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us.
If you make a purchase from us, we may also collect the billing address.
Information You Provide About a Third Party: If you send someone else a communication from the Services, we may collect information such as that person’s name, telephone number, email, and/or shipping address.
Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements, and to allow Herbs N Lather to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address mobile device identifier or other unique identifiers, sites visited before coming to our website, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site. Collecting this information, and linking it with your personal information, helps us to tailor our website and enhance your online shopping experience by saving your preferences while you are visiting a particular site, and to help identify site features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.
From Third-Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with Herbs N Lather through a third party (including through social networks) based on your registration and privacy settings on those third-party sites.
Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.
Third-Party Analytics and Advertisements: We also may use third-party advertisements, analytics, and tracking tools to better understand who is using the Site, how people are using the Site, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technology such as cookies, Herbs N Lather beacons, pixel tags, log files, flash cookies, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Site with information they collect from other sources. We do not have access to, or control over, these third parties use of cookies or other tracking technologies.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services. The following is a description of the four categories of cookies and examples of how we use them to provide you the Services:
Strictly Necessary Cookies – These cookies are essential to enable you to browse and use the functionality of a website and without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status throughout your visit and manage your shopping bag.
Performance Cookies – These cookies collect information about how visitors use the Services, for example, pages that they visit and if they receive error messages. This information does not identify you individually and is used in the aggregate to improve our Services.
Functionality Cookies – These cookies allow us to remember certain choices you make about how you like to use the Services and provide you with a more personalized experience, for example, your shipping country and currency preferences.
Targeting Cookies – These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more on targeting cookies and your ability to control their use, please see the Internet-based Advertising section below.
Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
To understand your choices for receiving more relevant advertising or managing your settings, please review the information below:
To learn more about managing your privacy and storage settings and opting out from receiving third-party advertiser cookies, you may visit the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt-out. For instructions on how to specifically opt out of Criteo advertising services, please view the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
In addition, information about cookies, including how to refuse cookies, can be found at: www.allaboutcookies.org. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preferences associated with a video experience, play games and perform surveys. They help us improve our websites by measuring which areas are of greatest interest to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit Macromedia.com support. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Q: How does Herbs N Lather use the information collected?
A: Herbs N Lather may use the information we collect from and about you for any of the following purposes:
To validate, confirm, verify, deliver, install, and track your order (including processing payment card transactions, arranging for shipping, handling returns and refunds, maintaining a record of the purchases you make, and contacting you about your orders, including by telephone) or to service products you purchased from us.
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site.
To send you catalogs, information, newsletters, promotional materials, and other offerings from Herbs N Lather or on behalf of our partners and affiliates.
To provide you with customized Site content, targeted offers, promotions, and advertising on the Site, through other third-party sites or apps, or via email, or text messages, that are offered by Herbs N Lather or other marketing partners that might be of interest to you.
To improve our sites, products/services, customer service, and customer shopping experience.
To use your data in an aggregated non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
As otherwise described to you at the point of data collection.
Q: What information does Herbs N Lather share with others?
A: Herbs N Lather may share personal information we collect from and about you in the following ways:
Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both Herbs N Lather and such third party, or Herbs N Lather might share your information directly with such third party for that third party to fulfill their products and our products and services directly with you.
Other Third Parties: Herbs N Lather may share your information with select partners, affiliates, and other third parties that we believe may have offers or be of interest to you.
Legal Disclosures; Safety: Herbs N Lather may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to law governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, Herbs N Lather, or the public.
Herbs N Lather Affiliates: We may share collected information within, Herbs N Lather affiliated companies, and any future additions to the Herbs N Lather family of affiliated companies.
Sale of Business: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or a part of Herbs N Lather or its family of affiliated companies, the information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against Herbs N Lather or its family of affiliated companies, such information may be considered an asset of such company and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personally identifiable information provided through this website in a manner that is consistent with this Privacy Policy.
Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties.
Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
Q: What choices do I have about receiving communications from Herbs N Lather?
A: If you make a purchase, you will automatically receive promotional emails and direct mail from Herbs N Lather. We provide our customers with the opportunity to “opt out” of having their information used for purposes not directly related to the placement, processing, fulfillment, or delivery of a product order. We provide you with the following options if you prefer to “opt out” of receiving information or materials that we think may be of interest to you:
Direct Mail Promotional Offers: If you would like to be removed from our Herbs N Lather catalog mailing list, please contact a Customer Service representative by email to stop receiving paper catalogs.
Other Contact: In all cases, you may email us at the email address listed in the “Contact Us” section below.
Electronic Promotional Offers: At all times, you have the option of “opting out” of receiving promotional emails from the sender only by clicking the “unsubscribe” link in any of the promotional emails you receive. In addition, if you have an online account, you may change your email preferences regarding email from us by logging into the “Your Account” section of the website.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us, and the Site is not intended for children under the age of thirteen. We do not direct the Site to, nor do we knowingly collect any personal information from, such children. If you are not 18 or older, you are not authorized to use the Services. If Herbs N Lather learns that a child under the age of thirteen has provided personally identifiable information to the Site, it will use reasonable efforts to remove such information from its files. Parents should be aware that there are parental control tools available online that they can use to prevent their children from submitting information online without parental permission or from accessing material that is harmful to minors.
Q: What about security?
A: We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Q: What about other websites?
A: Our website may include links to third-party websites that are not affiliated with Herbs N Lather. These websites may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to or collected by such third-party sites.
Q: Where and for how long is my data stored?
A: Your personal information may be stored and processed on servers in the United States and is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed this website and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial processes in the countries in which we operate. You consent to any such cross-border transfer of your personal information.
Personal information that we collect, access, or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified or anonymous. You can request the data Herbs ‘N Lather has stored for your Herbs ‘N Lather account be deleted by contacting us here.
Q: What if I live internationally?
A: Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States, and allow Herbs N Lather to use and collect your personal information in accordance with this Privacy Policy.
Q: How does Herbs N Lather communicate changes to this Policy?
A: Any changes to our Privacy Policy will be posted here so that you will always know what information we gather, how we might use that information, and whether we may disclose it to anyone. Your continued use of the Site following the posting of changes to these terms will mean you accept these changes.
Q: Whom do I contact if I have additional questions or concerns about this policy? How do I lodge complaints?
A: We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact Customer Service via email at contact us.
We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about the way we handle your personal information, please contact us.
To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see the FTC